Frequently Asked Questions
Clear answers about Kuwait delivery, COD payment, and authentic Kashmiri Pashmina care.
Q1. What are your delivery times in Kuwait?
We provide express same-day delivery for standard orders placed before 2:00 PM across all Kuwait Governorates (Capital, Hawalli, Farwaniya, Ahmadi, Jahra, Mubarak Al-Kabeer). Express delivery typically takes 2-4 hours.
Q2. Do you offer Cash on Delivery (COD)?
Yes! We support Cash on Delivery (COD) for all orders within Kuwait. You can inspect your item upon delivery and pay directly to our courier representative.
Q3. How can I ensure my Pashmina shawl is 100% authentic Kashmiri Cashmere?
Every Pashmina shawl in our Al Diwan & Midraar collection is hand-selected from master artisans in Srinagar, Kashmir. Each shawl features authentic Sozni embroidery with traditional weave density and comes with a Certificate of Authenticity.
Q4. What is your return and exchange policy?
We offer a hassle-free 14-day exchange and return policy on un-worn luxury products in their original luxury box packaging. Contact our support via WhatsApp or email to initiate a doorstep pickup.
Need Further Assistance?
Our customer support team in Kuwait is available 7 days a week via WhatsApp & phone.